Terms and Conditions of Service

Full Terms and Conditions of Service for Dog Walking, Pet Sitting, and Dog Training:

Booking & Confirmation

• All bookings must be confirmed in advance. A booking is considered secure only once both parties have agreed and payment has been received in full or as per prior written agreement.

• Requests for services must include accurate details regarding your pet(s), location, and access instructions.

• Pawfect Adventures reserves the right to refuse service if information is incomplete or misleading.

Payment

• Payment is required before any service can commence.

• Accepted payment method: BACS to our business account.

• No service will be provided without prior payment.

• Partial or delayed payment may result in cancellation of the service.

Service Areas & Travel Surcharges

Primary Service Areas:

• Dog Walking & Drop-In Sessions, and Pet Sitting: Edmonton N9 & N18, Bush Hill Park EN1, Ponders End EN3, Southbury EN1/EN2, Winchmore Hill N21, Palmers Green N13, Grange Park N21/EN2, Enfield Town EN2

• Dog Training: Within 4 miles of Edmonton Green, North London

Extended Service Areas:

• Dog Walking & Drop-In Sessions: Up to 3 miles from Primary Service Areas

• Pet Sitting: Within 10 miles of Edmonton Green

• Dog Training: Within 10 miles of Edmonton Green

• Services outside the primary area may incur surcharges based on travel time and logistics, not mileage:

  • Dog Walking & Drop-In: £5–£15 per visit

  • Pet Sitting: £5–£20 per visit or per day

  • Dog Training: £10–£20 per session

• Travel surcharges are agreed in advance.

• Services beyond the extended area are considered on a case-by-case basis.

Cancellations & Rescheduling

• Standard bookings require at least 72 hours’ notice for rescheduling or cancellation a full refund.

• Short-notice cancellations (<24 hours) may incur full charges.

• Cancellations between 24–72 hours: 50% refund for the first 7 cancelled days; 100% refund for additional days.

• Repeated cancellations or no-shows may result in refusal of future bookings.

Pet Health & Safety

• Owners must provide accurate information regarding their pet’s health, behaviour, and any special requirements.

• Pets must be up to date with vaccinations and parasite control.

• Nikki reserves the right to refuse service if a pet poses a safety risk to themselves, other pets, or staff.

• Emergency care: In emergencies, Nikki will make all reasonable efforts to contact the owner. If immediate action is required, Nikki may seek veterinary care at the owner’s expense.

Access & Security

• Owners must ensure safe and reliable access to pets (keys, gates, security codes).

• Any property damage, incidents, or access issues must be reported immediately.

Behaviour & Conduct

• Aggressive or dangerous behaviour may result in termination of service.

• All interactions with pets are conducted with care, patience, and respect.

Liability

• Pawfect Adventures accepts responsibility for the professional care of pets while in our charge.

• We are not liable for pre-existing conditions, injuries unrelated to our service, or events beyond reasonable control (e.g., accidents in public spaces, extreme weather).

Photo & Media Consent

• Photos or videos may be taken during services for promotional or social media purposes, only with prior consent from the owner.

Privacy & Data

• Personal information provided will be kept strictly confidential and used solely for administering services and relevant communication.

Amendments

• Pawfect Adventures reserves the right to update or amend these Terms & Conditions.

• Clients will be notified of material changes; continued use of services constitutes acceptance.

Acknowledgement

By booking a service with Pawfect Adventures, you acknowledge that you have read, understood, and agree to these Terms & Conditions.


We aim to provide the highest standard of care for every pet. Clear communication, advance planning, and adherence to these terms allow us to deliver a safe, reliable, and enjoyable service for you and your furry friends.

Shipping and Delivery Information for Pawfect Adventures Shop

We offer free standard shipping on all orders over £60.

The standard delivery time normally ranges from 3-7 working days. Delivery times may need to be increased at busy periods, namely during sales and seasonal holidays.

Standard Shipping: Available on all our products at £6.99.

Priority Shipping: Our Pawfect Adventures Range products have the option for Next Day UK shipping at a cost of £8.99. All orders must be placed by 14:00, Monday to Friday, excluding public holidays, to benefit from same day processing, and will be delivered on the next working day.

Regions we supply: We are currently only able to ship to the United Kingdom. We are working to expand our network in other locations.

Pawfect Adventures Shop
Refund Promise

At Pawfect Adventures we are certain you will love our products! We truly believe we offer some of the greatest products in the world, and we want to make sure we back that up, that's why regardless of the statutory 14-day right, we offer an iron-clad 30-day money back guarantee, which means you have up to 30 days after receiving your item to request a return on all products, subject to terms and conditions*.

Unhappy? You shouldn’t be! If for any reason you or your puppers are unhappy with our product(s), we will do whatever it takes to make sure you are 100% satisfied with your purchase. We will accept your return if it is created via our website within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ensure you pay adequate postage so that the product is delivered to us safely, upon receipt of which our wonderful team will initiate a refund.

Defective item? We’ll fix that! Please inspect your order upon receipt. If for any reason a product has been delivered to you in a defective state, please send us a picture of the item as soon as possible (and no later than 30 days of receipt) for replacement of a like for like product. If we are unable to send a like-for-like replacement, our team will be in touch to confirm the best resolution for you and your doggo.

Complicated process? Not really! We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@pawfectadventures.com where our friendly customer support team is available to resolve any issues.

*This refund policy applies only to physical products that have been purchased via the Pawfect Adventures Shop page. Proof of initial purchase is required. Pawfect Adventures cannot provide a refund for merchandise bought from other retailers, who will need to be contacted in accordance with their own policies.