Our Policies

Shipping and Delivery Information

We offer free standard shipping on all orders over £60.

The standard delivery time normally ranges from 3-7 working days. Delivery times may need to be increased at busy periods, namely during sales and seasonal holidays.

Standard Shipping: Available on all our products at £6.99.

Priority Shipping: Our Pawfect Adventures Range products have the option for Next Day UK shipping at a cost of £8.99. All orders must be placed by 14:00, Monday to Friday, excluding public holidays, to benefit from same day processing, and will be delivered on the next working day.

Regions we supply: We are currently only able to ship to the United Kingdom. We are working to expand our network in other locations.

Shipping and Delivery Information

We offer free standard shipping on all orders over £60.

The standard delivery time normally ranges from 3-7 working days. Delivery times may need to be increased at busy periods, namely during sales and seasonal holidays.

Standard Shipping: Available on all our products at £6.99.

Priority Shipping: Our Pawfect Adventures Range products have the option for Next Day UK shipping at a cost of £8.99. All orders must be placed by 14:00, Monday to Friday, excluding public holidays, to benefit from same day processing, and will be delivered on the next working day.

Regions we supply: We are currently only able to ship to the United Kingdom. We are working to expand our network in other locations.

Import Tax Duties: As some of our products are manufactured internationally, depending on the value of the order, you may be liable to pay customs/import tax fees on receipt of your order. Please be advised to check import tax laws if applicable.

We have order tracking available. If you have any questions, please feel free to email us at info@pawfectadventruesltd.com and we will get back to you as soon as possible.

Pawfect Adventures Refund Promise

At Pawfect Adventures we are certain you will love our products! We truly believe we offer some of the greatest products in the world, and we want to make sure we back that up, that's why regardless of the statutory 14-day right, we offer an iron-clad 30-day money back guarantee, which means you have 30 days after receiving your item to request a return on all products, subject to terms and conditions*.

Unhappy? You shouldn’t be! If for any reason you or your puppers are unhappy with our product(s), we will do whatever it takes to make sure you are 100% satisfied with your purchase. We will accept your return if it is created via our website within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ensure you pay adequate postage so that the product is delivered to us safely, upon receipt of which our wonderful team will initiate a refund.

Defective item? We’ll fix that! Please inspect your order upon receipt. If for any reason a product has been delivered to you in a defective state, please send us a picture of the item as soon as possible (and no later than 30 days of receipt) for replacement of a like for like product. If we are unable to send a like-for-like replacement, our team will be in touch to confirm the best resolution for you and your doggo.

Complicated process? Not really! We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@pawfectadventures.com where our friendly customer support team is available to resolve any issues.

*This refund policy applies only to physical products that have been purchased via the Pawfect Adventures Shop page. Proof of initial purchase is required. Pawfect Adventures cannot provide a refund for merchandise bought from other retailers, who will need to be contacted in accordance with their own policies.