Frequently Asked Questions

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 2 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received by our team.

When will my order be processed?

Orders will be processed within 1-3 business days from the order date. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, some item orders may take between 3-7 days to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How do I return an item?

Please contact us to initiate a return.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, contact the bank/credit card company. It may take some time before the refund is posted to your account.

What if I have another question?

Please get in touch via the Contact Pawfect Adventures section below if you have any specific queries that have not been answered here. Our customer service team will be happy to help you with whatever you need!